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HPE Proactive Care Services
Combining support with smart technology

Preventative support

Moving into a converged, virtualized or cloud-based environment requires a trusted partner who understands the wide-range of expanding technologies and complexities. By combining smart technology with expert consultation, HPE Proactive Care Services provide a personalized and proactive hands-on approach to maintaining an agile, healthy and reliable infrastructure.

Flexible, comprehensive, and cost-effective
We provide tailored proactive reporting, consultation, recommendations, and support for your HPE hardware and software. Our services give you three benefits.

Personalized

Personalized to make the best use of your time. A Technical Solution Specialist (TSS) will act as your single point of contact for start-to-finish ownership of any incidents. Connected products enable personalized analysis of firmware and software patches.

Proactive
Proactive to help you prevent problems and stay up-to-date. Products connected to HPE leverage 24x7 monitoring, pre-failure alerts, rapid diagnosis, automatic call logging and parts dispatch for hardware support, and to help avoid outages. You’ll receive proactive scans, a healthcheck on your covered and connected devices and tailored recommendations.

Simplified

Choose from one of three hardware support levels. With enhanced call handling, a single point of contact will manage your case. HPE Proactive Care Services is available for HPE computer hardware and software, storage and networking products.
HPE Proactive Care Services helps ensure your IT infrastructure remains stable and reliable. You’ll spend less time worrying about operational maintenance and more time focused on innovation and growth.