Warranty & Maintenance
Stop your business-critical hardware becoming a business-critical issue by ensuring that you prepare for the worst with a comprehensive support package from DTE.
With colleagues and clients depending on your network, ensuring that all your components are covered by a comprehensive support agreement is not just prudent, it’s vital. DTE offer support from all our vendors, as well as our own branded support offering with up to 24x7x4hr fix service levels.
Manufacturers typically provide support for their own products, becoming your first point of contact in the event of a problem. For every product we sell, DTE can advise on choosing the correct level of coverage and service levels to suit your budget, location and business priorities.
RESOLVE-IT by DTE
The modern best-of-breed operating environment uses hardware from multiple vendors, each with their own support contract and reporting procedures. DTE can help reduce confusion and administrative overheads with our RESOLVE-IT service, a cost-effective alternative offering up to 24x7x4 FIX levels for all your assets under a single contract.
Just because your warranty includes replacements doesn’t mean all the headaches associated with hardware failure are cured. While you’re on the phone trying to arrange a replacement, other important tasks are being neglected. With DTE’s managed warranty service, we manage the entire process for you. You get the replacements you need, when you need them. And you can use your time more productively too.