Why we’re first choice for Managed IT Services
Service Delivery
Our ITIL support services are designed to keep your business, workforce, IT infrastructure and 3rd party services fully operational at all times. We proactively monitor and manage your entire IT estate, ensuring that potential problems are detected and dealt with in a timely manner, before you know anything is wrong.
Release & Patch Management
DTE consistantly delivers an enhanced level of IT services by taking responsibility for planning, testing, scheduling and implementation of patch and release management for both hardware and software. We will ensure that you have the latest technology available in order to maximise security and business efficiency.
Problem & Incident Management
DTE’s manned network monitoring team, which operates 24/7/365, uses data analytics to proactively identify recurring problems. Serious threats are automatically identified and logged based on pre-set thresholds. Potential issues identified are flagged and analysed eliminating any future issues that may occur.
Change Management
DTE’s change management process will ensure that all changes are properly researched, tested, planned and implemented by experienced IT professionals.
On-site Engineering Support
Should there ever be a time where your IT issues cannot be resolved remotely, DTE’s technical engineers will always be on hand to visit any of your office locations.
Third-Party Liaison
DTE will be your one-stop shop for all things IT. We will liaise with all your 3rd party providers to ensure issues are resolved quickly and effectively, giving you added peace of mind.